As a third-generation Hamilton-Burlington native, Alicia Austin empowers her clients with in-depth knowledge of her home city’s diverse neighbourhoods. Born in Burlington and based in West Hamilton, Alicia’s enthusiastic, positive nature combined with her analytical strengths and knowledge of design, renovation and architecture make her an invaluable resource for her clients.
Alicia can often be found exploring the region, from the farmlands surrounding Hamilton to the character homes downtown, through the bird streets of Aldershot along the lakeshore, all the way to the vibrant streets of Toronto, keeping her finger on the pulse of the market and available inventory.
Alicia’s unique value is rooted in extensive experience in professional service. Having started her career in analytics and advising, Alicia's expertise lies in managing high value projects, while building relationships. This results in an unrivalled level of service, which fits her clients' needs perfectly. Broad anticipation, empathy, unyielding focus on details, and considered action shape the client service experience in every transaction Alicia undertakes. Honesty, professionalism and integrity are the cornerstones of her business.
When we agreed to work with Alicia., it was after our family decided to move back to a community/area we had lived in previously for over 10 years. This meant we had a strong sense of where we wanted to be, and the focus of the effort was on finding the right home. We were living 2 hours away from the area, so we needed to view homes in bulk. Alicia must have an inside track with Google maps, because she put together a tour of multiple communities including 12 viewings in a single afternoon. She was amazing to work with and always gave us sound advice while allowing us to make decisions for ourselves.
We were also able to find a home we loved on this day and started the next phase of the purchase process.
The deal itself was emotional, stressful, and unusually complex for a number of private reasons on the seller's side. This is where Alicia truly differentiated herself. She was terrific with all aspects of working towards a deal, and everything up to the closing of the purchase. I cannot say enough about her and her passion for real estate and her customers.
“I highly recommend Judy Marsales Real Estate Ltd., and specifically Alicia Austin. She did an excellent job selling my house. Five stars.”
“As first time home buyers, we didn’t have a lot of experience in both searching for and offering on a home. Buying a house in a pandemic with a newborn added an extra layer of complication! Alicia was helpful every step of the way, from helping us narrow our search, taking us to countless showing appointments, and finally guiding us with a winning strategy that ultimately landed us exactly what we wanted. She was professional, responsive, a wealth of knowledge, and she never applied pressure to convince us if she wasn’t certain that the house was for us. We absolutely recommend Alicia as an excellent agent!”
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